Shipping & Returns

Shipping Information:

Your order will be shipped within 2 business days after payment confirmation.
*We are closed on weekends and public holidays.
Packages shipped from Tokyo usually arrive at their destination quickly and at a reasonable cost. Please check the list for delivery times and shipping fees.

 

Returns and Refunds:

Refunds are applicable only for defective items reported within one week of arrival.
The refund, including the return shipping cost, will be processed within one week after receiving the returned item.

If you cancel your order after it has been shipped, or refuse to accept the parcel before delivery, your refund will be issued after deducting both the original shipping cost and the return shipping cost.

Please note that the round-trip shipping charges can be quite expensive. For this reason, we recommend that you accept the parcel first and then return it to us yourself if you wish to return the item.